- About Delivery Schedules
• Order cut off time is 23:59 daily.
• Order preparation time is one working day.
• Order received and confirmed* from 00:00 to 23:59 between Mondays and Sundays will be delivered or ready for pick up on the second working day.**
• For example, order received and confirmed on Monday will be delivered or ready for pick up on Wednesday, order received and confirmed on Tuesday will be delivered or ready for pick up on Thursday, etc.
• No deliveries or pick up will be made on Sundays and Public Holidays.
*Users who have settled payments via AlipayHK, WeChat Pay, FPS and PayMe should present the payment proof and the responding Order ID to our customer service at +852 9882 5211 to confirm the order. Our customer service officer will confirm the delivery schedule with you accordingly.
**Only applicable to Hong Kong Island, Kowloon and The New Territories.
- About Free Delivery Service
• Free delivery service is only applicable to Hong Kong Island, Kowloon and The New Territories.
- About Delivery Service to Special Locations
• Delivery service to special locations will be made once per week on Fridays.
• Order placed on or before Thursdays (before 11:59) will be delivered on the coming Friday. Order placed on Thursdays (after 12:00nn) will be delivered on the following Friday.
• If the specific Friday happens to be a public holiday, deliveries will be arranged on the next Friday.
• Additional delivery fees will apply to special locations including but not limited to Ma Wan, Discovery Bay and Outlying Islands.
• Delivery Service Charging Scheme per location within the below areas:
• Ma Wan: HK$100
• Discovery Bay: HK$200
• Outlying Islands (including Lantau Island, Lamma Island, Cheung Chau, Peng Chau): HK$200
- About Local Pickup
• Pickup Location: Block B, 20/F, Block B, Wah Tat Industrial Building, 8 Wah Shing Street, Kwai Chung, N.T.
• You will be notified when your order is ready for pickup during our operation hours between Mondays and Saturdays from 09:00 to 21:00.
• Please contact our customer service at +852 9882 5211 if you have any questions.
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