Important Notes On Deliveries

  •   About Delivery Schedules

• Order cut off time is 12:00 daily.

• Order received and confirmed* from 00:00 to 11:59 between Mondays and Saturdays will be delivered on the same day.**

• Ordered received and confirmed* from 12:00 to 23:59 between Mondays and Saturdays will be delivered on the next working day.**

• No deliveries will be made on Sundays and Public Holidays.

*Users who have settled payments via AlipayHK, WeChat Pay, FPS and PayMe should present the payment proof and the responding Order ID to our customer service at +852 9882 5211 to confirm the order. Our customer service officer will confirm the delivery schedule with you accordingly.

**Only applicable to Hong Kong Island, Kowloon and The New Territories.

  •   About Free Delivery Service

• Free delivery service is only applicable to Hong Kong Island, Kowloon and The New Territories.

  •   About  Delivery Service to Special Locations

• Delivery service to special locations will be made once per week on Fridays.

• Order placed on or before Thursdays (before 11:59) will be delivered on the coming up Friday.  Order placed on Thursdays (after 12:00) will be delivered on the following Friday.

• If the specific Friday happens to be a public holiday, deliveries will be arranged on the next Friday.

• Additional delivery fees will apply to special locations including but not limited to Ma Wan, Discovery Bay and Outlying Islands.

• Delivery Service Charging Scheme per location within the below areas:

• Ma Wan: HK$100

• Discovery Bay: HK$200

• Outlying Islands (including Lantau Island, Lamma Island, Cheung Chau, Peng Chau): HK$200

  •   About Local Pickup

• Pickup Location: Gusteau’s Showroom located at Block B, Wah Tat Industrial Center, 8 Wah Shing Street, Kwai Chung, N.T. (by Appointment Only).

• You will be notified when your order is ready for pickup during our operation hours between Mondays and Saturdays from 10:00 to 18:00.

• Please contact our customer service at +852 9882 5211 if you have any questions.

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